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Messaging

Messages allow users to communicate with each other privately. As a user you will be able to send messages to other users who are in the classrooms that you are part of. Such users are also known as your connections and they appear in the People block of the classroom. Parents can also initiate conversations with instructors of classrooms their children are part of, even when they are not part of any classroom and vice versa.

This article will guide you on:

Accessing the message listing page

1. Click the sliding menu.

2. Click Messages.

3. The message page opens; all your conversations will be housed here in the left pane. By default, the latest conversation will be expanded. A conversation can have one or more messages from you and the recipient. You can click on any conversation in the left pane to see its messages in expanded view on the right.

Sending a message

1.  Access the message page and click + New Message to create a new message.

2. In the To field, start typing the name of the connection to whom you want to send the message. Names of your connections that match the entered string will appear in the drop-down. Select the relevant connection from the drop-down.

If you want to send a group message, repeat the above step to add multiple recipients. Multiple names will be separated by commas.

3. Enter the subject of your message (optional) in the Subject field and the text of your message in the Message field.

4. In case you wish to add file attachment to your message, click + Attach File to upload a file from your system.

You can attach only one attachment per message.

5. Select the file of your choice and click Open.

You can upload a file in the following file formats:

  • txt
  • pdf
  • doc, docx
  • xls, xlsx
  • ppt, pptx
  • zip

6. The selected file will be uploaded shortly depending on its size. Click "X" icon to remove the uploaded file.

7. Click Send to send the message to your connection and start a conversation.

8. The message will be sent to the recipient and a conversation will be created. Once you send a message, you will be able to see it in a conversation view, differentiating your messages to appear on the right in black and the other participants messages appearing on the left.

Sending a group message

Similar to how you send a message to a single recipient, you can send a group message to two or more connections. Let's see how you can do it.

1.  Access the message page and click + New Message to create a new message.

2. In the To field, start typing the name of the connection to whom you want to send the message. Names of your connections that match the entered string will appear in the drop-down. Select the relevant connection from the drop-down.

3. To send a group message, repeat the above step to add multiple recipients. Multiple names will be separated by commas.

4. Enter the subject (optional) and the message along with any attachment, if required.

5. Click Send to send the message to the recipients and start a conversation.

6. The message will be sent to the recipients and they will be able to see the conversation and message back in the conversation as per requirement.

7. Click the group icon to view the members (recipients) of the group to which this message was sent.

All the messages in this conversation will be visible to all the group members (recipients of the group message).

Sending a message from a classroom

You can create messages from within a classroom and they will be linked to a classroom and can thereafter be easily filtered in the main message page. Let's see how you can create and send a message from a classroom.

1. Click the classroom from which you wish to create a message.

2. Click the Messages tab from the classroom sidebar.

3. Click + New Message.

4. Select the recipient(s) of the message. Add the subject (optional) and enter the message.

5. Click Send to send the message and start a conversation.

6. The conversation will be created and all messages by the recipient(s) will be shown here. The Messages tab within a classroom will list all the threads linked to that classroom.

On the main message page, you would be able to see the messages that are created from a classroom with that classroom's label.

Reading a message

1. Access the message page. The number of unread messages for the user appears as a badge. This is the number of messages that are unread, not conversations - so if the user has received 2 messages from one user and 2 from another, then the badge will show 4, whereas the number of conversations are 2 from which the messages are unread.

2. By default, the latest conversation will be selected and expanded. The messages in the latest conversation will be marked as read automatically on accessing the message page.

  • The conversations are sorted by latest at the top. Latest here means the one with the latest message and not when the conversation started.
  • If there are no conversations, then the user will land on the create new message screen.

3. Each conversation has a badge of the number of unread messages in the conversation. Once you click the conversation, the message(s) in the conversation will be marked as read and the badge will stop appearing until any new messages arrive in that conversation.

You can click any attached file in the message to download it and view it on your system.

Replying to a message

2. Enter your reply in the reply box that appears below the actual message.

3. Attach image / file attachments as per your requirement.

4. Then, click Send to send your reply to the sender of the message or to a group in case of a group message.

Deleting a conversation

1. On the Messages listing page, click the conversation that you wish to delete. It will be expanded in the right side pane.

2. Click the delete icon at the top right corner of the conversation.

3. A confirmation message appears. Click Delete to delete the conversation permanently or Cancel to abort the action.

4. The conversation will be deleted along with all the messages that are part of it.

The conversation and its message(s) will only be deleted for you and the other participant(s) of the conversation will still be able to see the messages in this conversation on their message listing page.

Deleting a message in a conversation

1. On the Messages listing page, click the conversation in which you wish to delete a message. It will be expanded in the right side pane.

2. In the conversation, click the delete icon corresponding to the message that you wish to delete.

3. A confirmation message appears. Click Delete to delete the message permanently or Cancel to abort the action.

4. The message will be deleted from the conversation.

The message will only be deleted for you and the other participant(s) will still be able to see the message in this conversation on their message listing page.

Parent - Instructor Messaging

Parents can initiate conversations with instructors of classrooms their children are part of, even when they are not part of any classroom and vice versa. Let's see how parents can send messages to their child's instructors and vice versa.

1. Click the sliding menu and then click Messages to access the message listing page.

If required, users with certain site-level role, say Parents, can have the message icon in their navigation bar at the top of their screen to quickly navigate to their message view (see the following screenshot). The icon will also have the badge count of any unread messages for that user. Kindly contact your site administrator or write to us if you want any site-level role to have this configuration.

2. Click + New Message to compose a new message.

If no messages are there on the message listing page, then Compose a New Message section will be open by default.

3. As a parent, search and select the instructor's name who instructs your child. Similarly, as an instructor you can search for the parent of a learner who is part of a classroom in which you are an instructor.

Parents can only search for instructors, in the To field, who are instructors in their child's classroom. Similarly, instructors can only search for parents of the children in their classrooms.

4. Add the subject (optional) and enter the message.

5. Attach any file, if required.

6. Click Send to send the message and start a conversation.

As a parent, you can access a classroom's About page of your child's classroom from their profile page. From the About page of the classroom, you can send a message to any of the instructor in that classroom.

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